Home safety visits

Important notice about home safety visits during the coronavirus pandemic

Due to coronavirus, we have had to adapt how we deliver home safety visits to the community in Devon and Somerset.

To minimise face to face contact and to reduce the spread of coronavirus we are currently providing most of our home safety engagement and advice over the telephone.

Where we identify individuals at a higher risk, we are still delivering face to face home safety visits. All face to face home safety visits are conducted by a qualified home safety technician who will be wearing the appropriate level of PPE and adhering to social distancing guidelines.

To keep people safer in their homes, our operational staff are also conducting doorstep engagement in targeted areas: for example in a neighbourhood where there has been a recent incident. All these members of staff will be carrying identification.

We also have crews who are currently making phone calls to people who have received home safety engagement in the past, to ensure they still have adequate working smoke detection. All of these people will receive a letter in advance of these telephone calls. If you have had a phone call and you want to check it is legitimate, please call our home safety team on 0800 05 02 999.

If you are concerned about your own home fire safety or have concerns about a family, friend or neighbour please call our home safety team on 0800 05 02 999. You can also book or refer someone using our online form.

These changes are temporary and reflect instructions from central government aimed at reducing the spread of the virus.

Thank you for your patience and understanding at this time.