In an emergency
In the event of a fire, if it is difficult for you to call 999 yourself, ask a neighbour or passer-by to do it for you.
Textphone or minicom users can contact the emergency services on 18000.
Contact 999 by SMS text
If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency SMS is part of the standard 999 services which has been designed specifically for people with hearing loss or speech impairment.
You can only use this service if you have registered with emergencySMS first. To register, text ‘register’ to 999. You will get a reply – then follow the instructions you are sent.
Plan an escape route
- Think about all possible escape routes in case there is a fire.
- It is a good idea to practise an escape so that you feel confident you could do it day or night.
- Keep a phone in the bedroom in case you need to make an emergency call. If it’s a mobile, keep it charged.
- Make sure all exits and escape routes are kept clear taking into consideration any mobility aids that you use.
- Keep keys where you can find them in case you need them in a hurry, preferably near to your door.
- The best route is the normal way in and out of your home.
- Make sure you know how your house or personal alarm works, including any passwords or codes.
- If you have a key safe outside your property or an access code to the property, it is a good idea to tell the emergency services when calling us in an emergency.
What to do if there is a fire
- Don’t tackle the fire yourself.
- If you can, get out, stay out and call 999.
- If you can’t dial 999 yourself get a neighbour to do it for you.
- If you can’t get out, go into a room that has a window and a phone and shut the door.
- Put blankets or towels around the bottom of the door to block out the smoke, then open the window and call ‘Help Fire’.
- Keep a whistle handy if it’s hard to shout.