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Home safety visits


Important notice about home safety visits during the coronavirus pandemic

Due to the coronavirus, we have had to adapt how we deliver home safety visits to the community in Devon and Somerset.

We continue to provide fire safety advice over the telephone, and are now booking full home safety visits for the highest priority individuals.

Our home safety visits will be prioritised based on the following criteria:

  • Where a significant high risk of fire has been identified by a referring partner agency, concerned relative or friend.
  • Where a threat of arson has been made to a person or property and we have received a police referral.
  • To replace a bleeping alarm where this cannot be safely silenced or removed by the occupier of the property.
  • Where a significant high risk of fire has been identified by Fire Service personnel.

If you require a home safety visit and your situation meets the criteria listed above, please call our home safety team on 0800 05 02 999. All home safety visits will be provided with a qualified home safety technician wearing the appropriate level of PPE.

In all other instances, we will provide fire safety advice over the telephone on 0800 05 02 999.

These changes are temporary and reflect instructions from central government aimed at reducing the spread of the virus.

Thank you for your patience and understanding at this time.


A home safety visit is a free service offered to residents of Devon and Somerset.

We'd like to visit you in your home, at a convenient time, to see what we can do together to make you safer.

What is a home safety visit?


Who is eligible for a free home fire safety visit?

  • Any household with children under the age of 18
  • Anyone aged over 65
  • Anyone with a disability, mobility issues or sensory loss
  • Anyone who smokes and lives alone
  • Anyone with a thatched property
  • Many other vulnerable people - please get in touch
A family having a home safety visit.

What happens during a home fire safety visit?

We will arrange for one of our friendly Home Safety Technicians to visit you in your home. Find out how to check it's an official fire service representative. The visit usually takes around 45 minutes and covers:


  • Checking smoke alarms are set up correctly
  • Making a fire escape plan
  • Using electricity safety
  • Cooking safely
  • Keeping children safe
  • Identifying and discussing any further support where needed, including fitting specialist fire safety equipment where required.
A pensioner having a home safety visit.


To request a free home safety visit, please call 0800 05 02 999 or complete our online referral form. The form takes just three minutes to complete.

Book a home safety visit button


For more home safety advice you can download our Home Safety Booklet (PDF).

All our safety information can be made available in other languages. Please contact 0800 05 02 999 to request a copy.

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