Devon and Somerset
Fire and Rescue Service
Service Headquarters
The Knowle
Clyst St George
Exeter
EX3 0NW

01392 872 200 (not 24/7)
In an emergency call 999

Home safety visits

Important notice about home safety visits during the coronavirus pandemic

Due to the coronavirus, we have had to adapt how we deliver home safety visits to the community in Devon and Somerset.

During the lockdown, a significant number of home safety visit referrals came through to us and we provided fire safety advice over the telephone - we are now booking full home safety visits for the highest priority referrals.

Going forward, our home safety visits will be delivered to our most at risk communities. Referrals will be reviewed and prioritised based on the following criteria:

Where a significant high risk of fire has been identified by a referring partner agency, concerned relative or friend.
Where a threat of arson has been made to a person or property and we have received a police referral.
To replace a bleeping alarm where this cannot be safely silenced or removed by the occupier of the property.
Where a significant high risk of fire has been identified by Fire Service personnel.

If you require a home safety visit and your situation meets the criteria listed above, please call our home safety team on 0800 0502 999. All home safety visits will be provided with a qualified home safety technician wearing the appropriate level of PPE.

In all other instances, we will provide fire safety advice over the telephone on 0800 0502 999.

These changes are temporary and reflect instructions from central government aimed at reducing the spread of Covid 19 coronavirus.

Thank you for your patience and understanding at this time.

A home safety visit is a free service offered to residents of Devon and Somerset.

We'd like to visit you in your home, at a convenient time, to see what we can do together to make you safer.

Who is eligible for a free home fire safety visit?
Any household with children under the age of 18 Anyone aged over 65 Anyone with a disability, mobility issues or sensory loss Anyone who smokes and lives alone Anyone with a thatched property Many other vulnerable people - please get in touch

What happens during a home fire safety visit?

We will arrange for one of our friendly Home Safety Technicians to visit you in your home. Find out how to check it's an official fire service representative. The visit usually takes around 45 minutes and covers:

Checking smoke alarms are set up correctly
Making a fire escape plan
Using electricity safety
Cooking safely
Keeping children safe
Identifying and discussing any further support where needed, including fitting specialist fire safety equipment where required.

To request a free home safety visit, please call 0800 05 02 999 or complete our online referral form below. The form takes just three minutes to complete.