Devon and Somerset
Fire and Rescue Service
Service Headquarters
The Knowle
Clyst St George
Exeter
EX3 0NW

01392 872 200 (not 24/7)
In an emergency call 999

Home safety visits

Important notice about home safety visits during the coronavirus pandemic

Due to coronavirus, we have had to adapt how we deliver home safety visits to the community in Devon and Somerset.

All face to face home safety visits are conducted by a qualified home safety technician who will be wearing the appropriate level of PPE and adhering to social distancing guidelines. If a person does not feel comfortable with a face to face visit being conducted at this time, we can provide home safety engagement and advice over the telephone.

To keep people safer in their homes, our operational staff are also conducting doorstep engagement in targeted areas: for example in a neighbourhood where there has been a recent incident. All these members of staff will be carrying identification.

We also have crews who are currently making phone calls to people who have received home safety engagement in the past, to ensure they still have adequate working smoke detection. All of these people will receive a letter in advance of these telephone calls. If you have had a phone call and you want to check it is legitimate, please call our home safety team on 0800 05 02 999.

If you are concerned about your own home fire safety or have concerns about a family, friend or neighbour please call our home safety team on 0800 05 02 999. You can also book or refer someone using our online form.

These changes are temporary and reflect instructions from central government aimed at reducing the spread of the virus.

Thank you for your patience and understanding at this time.

A home safety visit is a free service offered to residents of Devon and Somerset.

We'd like to visit you in your home, at a convenient time, to see what we can do together to make you safer.

What is a home safety visit?

To request a free home safety visit, please call 0800 05 02 999 or complete our online referral form. The form takes just three minutes to complete.

Who is eligible for a free home fire safety visit?
Any household with children under the age of 18 Anyone aged over 65 Anyone with a disability, mobility issues or sensory loss Anyone who smokes and lives alone Anyone with a thatched property Many other vulnerable people - please get in touch

What happens during a home fire safety visit?

We will arrange for one of our friendly Home Safety Technicians to visit you in your home. Find out how to check it's an official fire service representative. The visit usually takes around 45 minutes and covers:

Checking smoke alarms are set up correctly
Making a fire escape plan
Using electricity safety
Cooking safely
Keeping children safe
Identifying and discussing any further support where needed, including fitting specialist fire safety equipment where required.