Terms and conditions

This page sets out the terms of use for our website and how to get in contact with us if you spot anything that is inaccurate or needs updating. This website is intended to provide helpful advice on how to enable the people of Devon and Somerset to stay safe and reduce their risk from fire. This website provides of safety advice alongside news and updates from the Service. 

Terms of use

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. The materials contained in this website are protected by applicable copyright and trademark law.

Liability

While we try hard to maintain accuracy and to make sure information on this site is up to date, the Service accepts no liability for problems arising from the data contained in it.

All visitors to this site view and use all functions at their own risk. Devon and Somerset Fire and Rescue Service accept no liability for any consequential damage caused to the user or their property, computer-based or otherwise, or software or data, however, caused, as a result of their visit to or use of the site.

If you discover any information on our website which you believe to be inaccurate or if links are broken or not working please contact digitalcontent@dsfire.gov.uk.  
For further information please refer to the statements below:

Acceptable use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for users to run an anti-virus program on all material downloaded from the Internet. Please also see the information in the disclaimer section.

Website cookies

By continuing to browse our website, you consent to our placing cookies on your computer (unless you have chosen to disable them for each browser and device you use) – for further information please see our Cookies page.

Copyright notice

The material on this website is the copyright of the Devon and Somerset Fire and Rescue Service unless otherwise specified. The material in the safety advice pages is based upon guidance issued by our Community Safety department. The material may be downloaded free of charge without requiring special permission. This is subject to the material being reproduced accurately and not being used in a manner that could be adjudged derogatory to the Service or in a misleading context. Where this material is being issued to others, the source (including its URL) and copyright status must be acknowledged.

Any other proposed use of the material would be subject to the approval, in writing, of the Communications and Engagement Service (communicationsandengagement@dsfire.gov.uk

Using our logo

The copying and use of the Devon and Somerset Fire and Rescue Service badge, Devon and Somerset Fire and Rescue Service logo are not permitted without prior approval of the Service’s Communications and Engagement Service. Our logos and name cannot be used to endorse any products or services without prior written approval. All permission requests should be directed to the Communications and Engagement Service via communicationsandengagement@dsfire.gov.uk.

Tell us who you are, the organisation you represent (if any), how and why you wish to use our logo. Please include your contact details - name, address, telephone number and email.

Linking to external websites

We are not responsible for the content or reliability of any linked websites and we do not necessarily endorse the views expressed within them. The listing should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the accuracy or availability of the linked pages.

Linking to our website

You do not have to ask permission to link directly to pages on our website. We do not object to you linking directly to our information. However, we do not permit the use of our logos as promotional or hypertext objects. Please see the paragraph above on logos.

Intellectual property rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Devon and Somerset Fire and Rescue Service or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Devon and Somerset Fire and Rescue Service.

You must not:

  • republish material from our website without prior written consent
  • sell or rent material from our website
  • reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose
  • redistribute any content from our website, including on another website.

Incident information

The incident statistics displayed on the website are updated via an automatic feed. Due to the nature of the incidents we attend, information may change as an incident develops or is investigated, impacting the information displayed on our website. All information is correct at the time of publishing but liable to change. 

We do not publish details of every incident we attend on our website. We aim to publish details of incidents that will have a big impact on our communities or are likely to interest the media. We do not guarantee to publish information on our website about all incidents we attend or any one incident in particular. 
If information is not published on our website and you would like further information you can request this via a Freedom of Information request. 

Incident statistics 

We provide figures for the number of incidents we’ve attended over a certain time period. These are categorised into fires, rescues, false alarms and others. These categories are designed to reflect the statistics we report to the Home Office. These figures are updated regularly and are accurate at the time of publishing based on the information available at the time. 

Restricted access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Revisions

Devon and Somerset Fire and Rescue Service may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

Limitation of liability

The materials at this site are provided as is" without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall Devon and Somerset Fire and Rescue Service or its agents or officers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Devon and Somerset Fire and Rescue Service has been advised of the possibility of such loss or damage.