Skip to main content
Home
Accessibility Tool
  • Zoom in
  • Zoom out
  • Reset
  • Contrast
  • Accessibility help
Other languages

Language

Disclaimer

This website provides a translate function to accommodate our diverse audience. However, translations are automated and may not fully capture the nuances of the original language. For critical information, please refer to the source text.

Close
Search

People often search for...

When should I test my smoke alarm?
Home safety visits
Thatch fire safety
Report a problem with a fire hydrant
How safe is my heater?
Chimney fires
Close
  • Home
  • Safety advice
    Back
    Safety advice
      • Safety at home
        Back
        Safety at home
        • How to stay safe
        • Smoke alarms
        • Risks in your home
        • Advice for parents
        • Advice for carers
      • Business safety
        Back
        Business safety
        • Risk assessments
        • High rise buildings
        • Guidance for businesses
        • Landlords and holiday lets
        • Inspections and enforcement
        • Farms and agriculture
      • Safety outdoors
        Back
        Safety outdoors
        • Animal and bird rescues
        • Water safety
        • Wildfires
        • Rescue incidents and tips to avoid them
      • Safety on the road
  • About us
    Back
    About us
      • Our people
      • Our fire stations
      • Fleet and equipment
      • How we respond to emergency calls
      • Community Risk Management Plan
      • In your area
      • Information and data transparency
      • What we spend
      • Our performance
      • Request information
      • Have your say
        Back
        Have your say
        • Complaints
        • Compliments
        • Public consultations
      • Developing our Service
      • Our environmental strategy
      • Equality and diversity
      • Work with us
      • Community events
        Back
        Community events
        • Community conversations
      • Customer Charter
      • Sexual Safety Charter
      • Fire Authority(link is external)
      • Fire, rescue and safety training (Red One)(link is external)
      • Firefighters' pensions board
      • Armed Forces Covenant
  • Newsroom
    Back
    Newsroom

    Latest news

    A close up image of a fire engine door with a DSFR logo
    News
    23 May 2025

    Inspection report praises emergency response and Service’s awareness of areas to improve

    Biker Down attendees at SHQ celebrate 10 years
    News
    14 May 2025

    Major milestone for our Biker Down workshops

    • Incidents
    • News
    • Events
    • Social media
  • Careers
    Back
    Careers
      • Vacancies
      • Become an on-call firefighter
        Back
        Become an on-call firefighter
        • Application process (on-call)
      • Become a wholetime firefighter
        Back
        Become a wholetime firefighter
        • Application process (wholetime)
      • The role of a firefighter
      • The role of a fire control operator
        Back
        The role of a fire control operator
        • Become a fire control operator
      • Support staff roles
      • Looking after our people
        Back
        Looking after our people
        • Embracing equal opportunities
        • Supporting women in the Service
      • Pay rates
      • Benefits
      • Request a careers talk
  • Education and young people
    Back
    Education and young people
      • Early years, reception and year one
      • Primary schools
        Back
        Primary schools
        • Primary school fire safety visits
        • Great Fire of London
      • Secondary schools
      • Safety resources for children and young people
        Back
        Safety resources for children and young people
        • Fire and road safety resources
      • Fire starting behaviour in children
      • Join the fire cadets
      • Scout and Guide groups - awards and badges
      • Young drivers
      • Work experience

Contact

  • Contact us

Breadcrumb

  1. Home
  2. About Us
  3. Data Protection

Data protection

The Service is committed to complying with data protection laws, ensuring the accuracy and security of your personal information. More information can be found in the following sections about what personal data we process and why.

Privacy notices

To process your data, we need to ensure we meet one of six lawful reasons as required by the GDPR (General Data Protection Regulation).

As a public authority; our reasons will typically be because we must process your data to meet a legal obligation to do so or that we can carry out a task in the interests of the public. Detailed information on which lawful reasons apply for each of our services can be found in our privacy notices.

 

Your rights

 

Your data and your rights

Under data protection legislation, you have statutory rights relating to your own personal data.
Dark

The GDPR says that you have the following rights with regard to your personal data held by any organisation.

1. Your right to be informed

When directly collecting your personal data, we will explain exactly what will happen to it using a Privacy Notice.  If we collect personal information about you from another organisation (indirectly), we will provide you with similar information, as well as explaining where we got your information from.

2. Your right to access

You can request a copy of all, or part of, the personal data we hold about you by submitting a Subject Access Request (SAR).  A guide to submitting a Subject Access Request can be found on the Information Commissioner's website(link is external). 

You will need to provide enough detail about yourself to enable us to identify your personal data, such as your name, address, and what contact you have had with the Service.  

You will also need to provide us with a description of the information you are looking for to enable us to locate it. Please be as specific as you can to assist our search.

We will also require proof of your identity. This can be a copy of your driving licence, birth certificate, or passport.  Copies of your proof of identification will be destroyed once the SAR has been completed.

Will there be a charge?

Information requested as a SAR will be provided free of charge (unless you are asking for additional copies of information previously supplied, or we have good grounds to consider the requests unfounded or unnecessary).

How long will it take?

We will acknowledge your request upon receipt. Once proof of ID and any fee has been received, you will receive the information requested within one month.

However, if your request is complex or numerous requests have been made, we may be required to extend this to up to three months. If this is the case, we will contact you within one month of receiving your request to notify you and provide a full explanation.

What will I receive?

You have the right to all of the personal data about you that we hold. However, there are some exemptions that we will explain if relevant. 

Any decision to disclose another individual’s information to you will be made on a case-by-case basis. We will endeavour to supply the information in the requested format.

Third-party requests

Requests made on your behalf (for example, by a solicitor, relative or friend) will require written evidence of their authority to make such a request and must satisfy us that they are entitled to do so. 

We would also need to be satisfied that you understand what information may be disclosed to someone acting on your behalf.  In some circumstances, we may send the information directly to you.

If you would like to make a Subject Access Request please contact the Information Governance Manager.

Email informationgovernance@dsfire.gov.uk.

Telephone 01392 872582.

3. Your right to rectification

If you discover that the personal data we hold about you is inaccurate or incomplete, you have the right to instruct us to correct it and we must comply with this instruction within one month.

You must be clear about exactly what you believe is inaccurate and how we must correct it, providing evidence of the inaccuracies where available. 

We will confirm that we have corrected your personal data. However, if we consider that your data does not need to be corrected, we will tell you why. Either way, we will respond to your request within one month (or up to three months for complex requests).

4. Your right to erasure

The right to erasure gives you the option to request the deletion or removal of your personal data where there is no reason for us to continue to use it. 

The right is not absolute and we will not delete personal data which we still need to fulfill our official responsibilities as a fire service. We will notify you if this is the case.

5. Your right to restriction

You have the right to request that we restrict any processing of your personal data until any errors have been rectified. In this situation, the right to restrict is not stand-alone and can be applied in tandem with the right to rectification. 

The right to restriction can also be applied in other situations. If you are concerned that we may be processing data about you in a manner that isn’t fair and lawful, you can request that processing is restricted while you pursue a complaint / determine our condition for processing. 
  
We will consider your request and reply within one month (or three months for complex cases) with the outcome.

6. Your right to portability

The right to data portability is very unlikely to apply for information held by a fire service. This is because it is exempt from reliance on lawful reasons to process data including having a legal obligation or carrying out a task in the interest of the public. We will of course consider such requests and respond within one month.

7. Your right to object

You have the right to object to us processing your personal data for the purposes we consider to be in the public interest whilst exercising our official authority as a fire service. If you do raise an objection we will stop using your personal data, unless we are able to prove overriding legitimate grounds for doing so.

8. Rights relating to automated decision making

We use Mosaic data that categorises groups of people into types based on demographic characteristics, lifestyles and behaviour. We merge this with our own incident data to understand what ‘type’ of person is more likely to have a fire than another one. We use the information to help us prioritise those most vulnerable to fire death.  Location data such as addresses and whether occupants are over a specific age are factors in how we prioritise.

For more information on your rights under the GDPR see the Information Commissioner's website(link is external).

Should you wish to exercise any of your rights, you can contact us.

Due to the diverse nature of our services, we would require information from you in order to confirm your identity and the services you received. Examples of this are below.

  • Did you call 999?  If yes, we would need approximate details about the date, time, and reason for your call, including your contact details at the time of the call.
  • Have you received a Home Safety Visit?  If yes, we would need approximate details about the date, and reason for your visit, including your contact details at the time of the visit.

We will acknowledge your request upon receipt and respond fully within one calendar month. In some cases, we may require additional time to comply with your request. If this is the case, we will notify you within one calendar month following receipt of your request.

In most cases, we will not charge a fee. However, where the request is manifestly unfounded, excessive, or duplicated we may charge a “reasonable fee” for the administrative costs of complying with the request. If we do intend to charge a fee, we will notify you upon receipt of your request.

Contact details

The Information Governance Manager holds the role of the Data Protection Officer (DPO) for the Service. The DPO is your main point of contact should you have a concern about how your personal information is being managed and their contact details are:

email informationgovernance@dsfire.gov.uk

telephone 01392 872582.

Our policy

Data Protection Policy
Download
Data Protection Policy
Download

Privacy notices

Find out more

Freedom of Information Act

Find out more

Our publication scheme

Find out more

Footer menu

  • Home
  • Safety advice
      • Safety at home
      • Business safety
      • Safety outdoors
      • Safety on the road
  • About us
      • Our people
      • Our fire stations
      • Fleet and equipment
      • How we respond to emergency calls
      • Community Risk Management Plan
      • In your area
      • Information and data transparency
      • What we spend
      • Our performance
      • Request information
      • Have your say
      • Developing our Service
      • Our environmental strategy
      • Equality and diversity
      • Work with us
      • Community events
      • Customer Charter
      • Sexual Safety Charter
      • Fire Authority(link is external)
      • Fire, rescue and safety training (Red One)(link is external)
      • Firefighters' pensions board
      • Armed Forces Covenant
    • Newsroom
      • Incidents
      • News
      • Events
      • Social media
    • Careers
        • Vacancies
        • Become an on-call firefighter
        • Become a wholetime firefighter
        • The role of a firefighter
        • The role of a fire control operator
        • Support staff roles
        • Looking after our people
        • Pay rates
        • Benefits
        • Request a careers talk
    • Education and young people
        • Early years, reception and year one
        • Primary schools
        • Secondary schools
        • Safety resources for children and young people
        • Fire starting behaviour in children
        • Join the fire cadets
        • Scout and Guide groups - awards and badges
        • Young drivers
        • Work experience

Translate the website

Footer contact

  • Contact us

Staff login

Always call 999 in an emergency

Did you find this page useful

  • Yes
  • No

Follow us

  • Facebook(link is external)
  • Twitter(link is external)
  • Youtube(link is external)
  • Instagram(link is external)
  • Linkedin(link is external)
  • Follow us
  • Print this page

Footer bottom

  • Our website
  • Sitemap
  • Cookies
  • Privacy notices
  • Modern Slavery Act 2015
  • Accessibility

Disability Confident employer logoEmployers Network for Equality and Inclusion logoBritish Quality Foundation logoEmployers network for equality and inclusion logoFire pride and allies logo Armed Forces Covenant