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wales and west
Press Release - Working in partnership for East Somerset residents
Posted on 07/08/2017

A partnership between Wales & West Utilities and Devon & Somerset Fire & Rescue Service is helping to raise awareness of the support that people can receive.

Wales & West Utilities, the gas emergency and pipeline service across East Somerset has strengthened its links with Devon & Somerset Fire & Rescue Service and are now working in partnership to raise awareness of the support that they can provide to local residents.

As part of its ‘Safe and Well’ visits, Devon & Somerset Fire & Rescue Service will be distributing carbon monoxide alarms and information on how to keep yourself and your family safe from the ‘silent killer’. The fire service will also be able to give the people it visits information on other schemes Wales & West Utilities runs to help those most in need, including signing people up to the Priority Services Register – through which they can receive extra support from their energy suppliers.

Community Safety Officer, Mike Toop from Devon & Somerset Fire & Rescue Service said: “We are really pleased to be working in partnership with Wales & West Utilities. It has proved of great benefit to the most vulnerable people in our community ensuring their homes are safer.

“Carbon monoxide is potentially fatal and even low-levels of the poison can cause lasting damage to your health – it’s vital to have a working carbon monoxide detector. The symptoms of carbon monoxide poisoning are similar to having the ‘flu’ which can include nausea, dizziness, tiredness, headaches, stomach pains and chest pains.”

Sarah Hopkins, People & Engagement Director at Wales & West Utilities said: “As a values-based business we’re keen to work with partners that share our way of doing things and our priorities of customer service and safety, so we’re delighted to be working with Devon & Somerset Fire & Rescue Service. We recently met the exacting British Standard 18477 for our work in supporting customers in the most vulnerable situations but there is always more we can do, and partnerships like this one are a key way we can help deliver for those who need support right across the communities we serve.”

The company is the first gas network to have been recognised for meeting requirements, in line with the exacting British Standard 18477, for its work to help the most vulnerable.

 

 


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