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Coronavirus (Covid-19)

How we are working now

We are continually monitoring and managing the impact of coronavirus on our staff and communities, so that we continue to deliver our frontline services.

We are closely monitoring the latest Government guidelines and have been making some changes to the way we do things to protect our frontline services.

We have taken the following steps to protect our staff and communities:

  • Increased home-working for our support staff
  • Restricted access to stations to station staff only
  • Cancelled all community events and station visits
  • Cancelled educational talks but please see our online resources
  • Cancelled the fire cadets programme at fire stations

We are ready and willing to assist our partners to help manage the impact of the pandemic on our communities. For example, we have staff who are helping the ambulance service by driving frontline ambulances. Our staff have also helped with the fitting of PPE for NHS and clinical support staff, and delivering essential items to vulnerable residents. We will support wherever risk and resources allow, and will always ensure any support to partners is managed in a way that doesn’t affect our own emergency response cover.

What you can do to help

Keeping yourself safe

Help us by taking some simple steps to protect yourself and others, such as:

  • Make sure you have a working smoke alarm on every level of your home, and test your smoke alarms once a week.
  • Ensure your chimney has been swept before lighting your fire or stove. Find out more about chimney safety
  • Avoid having bonfires. If you can't avoid having one, please use an incinerator if you can, and make sure you light it well away from anything that could burn such as sheds, fences and your home. Keep a bucket of water or a hose nearby, and never leave it unattended.
  • If there is heavy rain or flooding, slow down your driving. Never drive through floodwater.

Keeping our crews safe

If you see firefighters at an incident, please remember the rules around social distancing and try to stay at least two metres away.

Fire safety at home and in the community

You can find safety advice on a variety of topics on our website in our safety information.

Free home safety visits will continue to be delivered to our most at-risk communities. Our friendly home safety advisers will follow the latest guidance and take steps to keep you safe, like sanitising their hands before entering your home, wearing a face covering and observing social distancing.

We are also able to help you with fire safety advice over the phone on 0800 05 02 999.

Advice for businesses

We are committed to supporting businesses during these unprecedented times. Whilst we cannot manage fire safety and the associated risks for you, we can provide help and advice to enable you to maintain your fire safety duties and responsibilities.

Read our latest advice on how to ensure the ongoing safety of your premises during coronavirus.

If you would like to speak to a fire safety officer, please contact our helpline on 01392 872567 Monday to Friday, 9 am to 5 pm or email

Advice and guidance from other organisations


If you are thinking of making a donation to the Service during the current situation then please get in touch with your Local Resilience Forum who are managing these requests.

stay home

Last updated: 27 November 2020


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