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Coronavirus (Covid-19)

How we are working now

We are continually monitoring and managing the impact of coronavirus on our staff and communities, so that we continue to deliver our frontline services.

We are closely monitoring the Government response to coronavirus and have been making some changes to the way we do things to protect our frontline services.

We have taken the following steps to protect our staff and communities:

-        Increased home-working for our support staff

-        Restricted access to stations to station personnel only

-        Cancelled all community events and station visits

-        Cancelled educational talks and the fire cadets programme

What you can do to help

Keeping yourself safe

You can help us by making small steps to keep yourself safe from fire and keeping yourself safe when you're out exercising.

  • Avoid having bonfires.
  • If you're out in the countryside - dispose of BBQs safely and don't leave them behind. BBQs can lead to wildfires if you don't get rid of them safely.
  • Stay safe around water and don't go into the water if there are no lifeguards present.
  • Drive to arrive - make sure your car is safe to drive and stay aware on our roads.
  • Support our carers by clapping and not by using fireworks or skylanterns.

Keeping our crews safe

If you see firefighters at an incident, please remember the rules around social distancing and try to stay at least two metres away.

Fire safety at home and in the community

You can find safety advice on a variety of topics on our website in our safety information. We are also able to help you with fire safety advice over the phone on 0800 0502 999.

Advice for businesses

We are committed to supporting businesses during these unprecedented times. Whilst we cannot manage fire safety and the associated risks for you, we can provide help and advice to enable you to maintain your fire safety duties and responsibilities.

Read our latest advice on how to ensure the ongoing safety of your premises during coronavirus.

Alternatively, if you would like to speak to a fire safety officer regarding your premises, please contact our helpline on
01392 872567 during normal office hours or email

Advice and guidance from other organisations


If you are thinking of making a donation to the Service during the current situation then please get in touch with your Local Resilience Forum who are managing these requests.


Last updated: 9 June



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