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Commercial Services
High Rise Living

Living the high life

Living in a high rise block does not mean you are any more at risk from fire, but it does mean you need to consider your fire safety and the impact a fire in your home could have on other residents.It is important for your own safety, to understand what to do in the event of a fire, whether it is in your flat or somewhere else in the building.

Lift access

Never use the lift when evacuating the building. The fire may cause a power failure, trapping you inside.

Emergency access

Never block emergency access to your building. We need to get as close as possible to the entrance.

Firefighting equipment

Firefighting equipment is not usually needed in the communal parts of flats as they do not contain anything which could catch fire.

We do not recommend you try to put out a fire yourself. Instead, you should get out, stay out, and call 999. It is important
that any damage you see to firefighting equipment is reported as soon as you see it.


If there is a fire

Follow the safety advice for your building from your housing provider, it will be either...

Full evacuation

When the alarm sounds, get everyone in the flat out and:

  • close the door
  • use emergency fire exit routes and stairs
  • never use the lift
  • find a safe place.

Get out, stay out, call 999. Never assume someone has already called the fire service.

or the advice will be... 

Stay put

Unless the fire is in your flat or a direct neighbours:

  • close your windows and doors
  • stay in and tune in to local TV or radio 
  • stay where you are unless advised by the fire service.

If the fire service need to fully evacuate the building, they will knock on your door.Unnecessary evacuation can obstruct the fire service and delay them putting the fire out.


Don’t be alarmed

Don’t be alarmed by the scale of the fire service’s presence. We need a large amount of resources to get our equipment from the ground up to the floor of the fire and to protect our firefighters.

Protect your home

  • Don’t fit it in your kitchen or bathroom as this may cause false alarms.
  • If you have a smoke alarm test it once a month.
  • If you do not have a smoke alarm fit at least one in your hallway.
  • Never take the batteries out.
  • Always follow the manufacturers advice.


Be prepared

  • Keep all exits clear, both communal corridors and in your home.
  • Keep door and window keys accessible.
  • Prepare a grab bag that you can take if you need to be evacuated.
  • Think about prescriptions, documents such as your driving licence and passport, spare keys,
    a mobile phone, charger and a torch.
  • Know how to isolate your flats gas, electric and water supply.
  • Get to know your neighbours. Are they young, elderly or vulnerable? They may need assistance in an emergency.

For more information go to


For more information please see our leaflet High rise living

All our safety information can be made available in other languages. Please contact 0800 050 2999 to request a copy.

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