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Industrial Action FAQs
Industrial Action FAQs

Will I still get a fire crew to my property if I call 999?

Whilst the issue is a matter between the Fire Brigades Union and Government, and not the FBU and the Service, every Fire and Rescue Service has a legal duty to maintain a level of service to local communities as best it can.

Our resilience arrangements mean that we will be responding to 999 calls and will do everything necessary to keep the public safe during strike action.

Will I still be able to book a home safety visit?

Yes you can still call to be assessed for a home safety visit, from 9:00 - 16:00 you can call Freephone 0800 7311822 and we will assess your eligibility for a home safety visit.  If you are eligible you will go on a waiting list.

Will I still be able to call for home safety information?

Yes you can still call for home safety information from 9:00 - 16:00 using our Freephone 0800 7311822. You can also download all our safety leaflets and pick up some top tips on the Your Safety pages of our website Devon & Somerset Fire & Rescue Service - Fire Safety In The Home.


How can I keep myself and my family safe from fire?

Our advice is to take extra care in six key ways:

  • If you haven’t already got one, install a smoke alarm and test it every week
  • Take extra care in the kitchen - this is where most fires start
  • Check your electrical appliances - turn them off and don’t overload sockets
  • If you smoke, put cigarettes out properly
  • Sleep safe - check everything in your home every bedtime
  • Plan a safe escape - make sure you know how to get out of your home in an emergency

View a safety message ‘Take Extra Care’ and download a copy of our home safety self-assessment from the Your Safety pages of our website Devon & Somerset Fire & Rescue Service - Fire Safety In The Home or call Freephone 0800 7311822 and we will send you a copy in the post.


How can I keep my business safe from the risk of fire?

You can view our advice for businesses and find lots more advice in the Safety and work and other places section of the website.


How long will it take for an appliance to get to me?

In normal circumstances, we aim to get the first fire appliance to an emergency incident where people live within 10 minutes. Clearly during periods of industrial action, there will be parts of Devon and Somerset that may have a reduced service. Currently we estimate that the majority of stations will be available. Where this is not the case, contingency arrangements have been put in place to ensure a response in the quickest time possible.


How long will the strike go on for?

That will be a matter between the Fire Brigades Union and the Government. Devon & Somerset Fire & Rescue Service are not specifically involved in the national negotiations.


Where can I find updated information?

The Service will publish information about the dispute and how it affects the residents of Devon and Somerset on its website as quickly as possible.


Is the fire and rescue service going to use the army or other outside agencies to staff the fire appliances like the last strike?

Unlike previous national strikes, there is no provision to use military assistance for emergency cover. In Devon and Somerset, there are currently no plans to involve any other outside agencies.


Will the strike affect any other services that you provide?

The Service will make every effort to carry out urgent community safety activity during periods of industrial action. This will include home safety visits to the most vulnerable and activities involving children at risk. However, there may be delays to work which is not considered life-critical during periods of industrial action and we would ask the public and other agencies to be patient during this difficult time.


Are all firefighters on strike?

Not all firefighters are members of the Fire Brigades Union. Therefore some fire stations may be able to operate as usual and we will do everything possible to keep fire stations available.


Why are the firefighters on strike and could the service have done something to prevent this?

The Fire Brigades Union are in dispute with the Government over proposed changes to the Firefighters’ Pension Scheme. The Service does not have a specific role within these national negotiations between the Fire Brigades Union and the Government.


How long will it take for the service to go back to normal?

Any fire stations which have become unavailable due to the strike will become operational again immediately at the cessation of any period of industrial action.


Do firefighters or non operational staff get paid while they are on strike?

Members of staff taking industrial action will not be paid.


When I call 999 will I get through to Devon & Somerset Fire Control?

Fire Control staff have not been part of the ballot for strike action in this dispute and therefore 999 calls to the fire service will be answered as normal.



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