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Commercial Services


Control room
Control Staff

Our control staff are on hand to answer your 999 emergency calls. Based at the Exeter control room, the control staff answer calls 24 hours a day and make sure the required resources are mobilised to the incident. This can be a fire at a residential property, a collision or another life endangering situation.

The control room is responsible for:
  • Acceptance of emergency and non-emergency calls from a range of sources
  • Mobilising of resources. i.e firefighters and equipment
  • Maintaining communication throughout an incident
  • Mobilising additional resources as required
  • Maintaining a database of information on fire and rescue service operational resources
  • Liaising with other emergency and non-emergency agencies. For example, Police, Ambulance or the Environment Agency.

The below documents explain the nature of the role, the qualities we are looking for and the details of the recruitment process.

Control Staff


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