Please note that this process is only for complaints about the conduct of councillors serving on the Devon & Somerset Fire & Rescue Authority (DSFRA). It is not for general complaints or compliments against the Devon & Somerset Fire & Rescue Service or its employees.
To make a complaint regarding the Service or an employee, please email firstname.lastname@example.org or telephone: 01392 872354.
Alternatively visit the compliments and complaints pages of our site (within the 'Contact us' section).
The Authority has, in accordance with the requirements of the Localism Act 2011, adopted a Member Code of Conduct and has put in place arrangements for dealing with allegations that a Member or Members may have breached this Code. The Member Code of Conduct can be found here. Guidance on submitting such a complaint can be found here.
How to make a complaint
If you wish to complain about the conduct of a Member of the Authority you must submit your complaint to:
The Clerk to the Authority
Clyst St George
EXETER EX3 0NW
You may wish to use the complaints form found here. Please note that the process outlined in the complaints guidance only applies to allegations that a Member or Members may have failed to follow the Code of Conduct. It will not deal with complaints about things that are not covered by the Members' Code of Conduct.