Control Staff
When you call 999 and request the Fire and Rescue Service the emergency calls are taken by a team of people at our Control Rooms in Exeter and Taunton. The centres are open 24 hours a day and they make sure the required resources are mobilised to the incident, whether this is a fire at a property, a collision or another life endangering situation.
More specifically, the Control Room is responsible for:-
• The acceptance of emergency and non-emergency calls from a range of sources.
• Mobilising of resources i.e. Firefighters and equipment.
• Maintaining communication throughout an incident.
• Mobilising additional resources as required.
• Maintain database information on Fire & Rescue Service operational resources.
• Liaising with other emergency and non-emergency agencies e.g. Police, Ambulance or the environmental agencies.
To find out more about joining the control team, please visit the Fire Control Operator section.
Fire control services in the South West (SW) will be provided by one of the first modern Regional Control Centres (RCC) for the Fire and Rescue Service in the UK. The new centre is located at Taunton and is expected to be operational in 2010/2011. It is one of nine, state-of-the art centres which will replace the existing 46 independently operated local fire and rescue service control rooms in England. The control centres will form a resilient national network with facilities for regions to support each other in busy times.
Pictures of SW RCC at Taunton...
