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Commercial Services
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In an emergency
Get Out, Stay Out and Call 999.

Textphone users contact 18000 to connect to the 999 service
Non emergency
If you have a general enquiry please contact us on 01392 872 200
Media enquiries
Contact our Press office, view Press Releases and search incidents on our Newsdesk.


Text Relay services are provided by BT, the Text Relay connects people using a textphone with people using a telephone or another textphone. It allows deaf, hard of hearing and speech-impaired people to contact the UK 999 service in an emergency by dialling 18000.

Emergency SMS is a service that lets deaf, hard of hearing and speech-impaired people in the UK send a SMS text message to the UK 999 service where it will be passed to the Police, Ambulance, Fire Service or Coastguard. It is an add-on to the existing 999 and 18000 services that are available in the UK.

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